FAQs

Update your subscriptions via your MHPN profile under the Subscriptions tab.

If you are a network member and no longer want to receive invitations to that network’s meetings, you need to cancel your membership. Open the network from your Dashboard and select the Cancel Membership button at the top right of the screen.

Don’t have an MHPN account? If you no longer wish to receive emails from MHPN, you can unsubscribe in a few ways:

1. At the end of all marketing communications that MHPN sends, there is an Unsubscribe link. If you click on this link, a new page will open in your browser confirming that you are no longer on our mailing list.
2. You can call 1800 203 031 and we can manually unsubscribe you.
3. You can email contactus@mhpn.org.au and include the email address that we have contacted you on. We will reply confirming that you are no longer on our mailing list.
4. If you no longer wish to receive invitations to a network’s meetings, email us on contactus@mhpn.org.au and we will cancel your membership.

Tailor which MHPN email communications you receive by updating your preferences via your MHPN account profile under the Subscriptions tab.

If you are a network member and no longer want to receive invitations to that network’s meetings, you need to cancel your membership to the network. Open the network from your Dashboard and select the Cancel Membership button at the top right of the screen.

MHPN have a limited capacity to promote events, training or resources in our monthly eNewsletter, which is sent to our mailing list of mental health professionals.

Please note that MHPN can only consider promotional requests that meet the following criteria.

To be eligible, the event or resource must:

• provide relevant information or professional development that supports the work of mental health professionals.
• be an event, resource or training opportunity.
• align with MHPN’s objective to support interdisciplinary collaboration in the primary and community mental health sector.

If your request meets the above criteria, submit your promotional request online.

If you have any queries, please email our team at contactus@mhpn.org.au.

1. Visit the MHPN registration page and select Register.
2. Enter your preferred email address (this will become your portal username) and complete the required fields, then select Register.
3. You will receive a verification email with the subject title: MHPN Complete Registration.
4. Select the Create a Password link within the email and follow the website prompts.
5. You will receive a confirmation email with the subject title: Welcome to the MHPN portal, which means you have successfully registered.

Important note:
Existing MHPN members who are yet to register for a member portal account should register with the email address that currently receives MHPN emails. This will ensure your existing MHPN membership information and activity displays in your member portal account when you log in, such as network memberships and contact details.

The Sign in button is located on the top right corner of the MHPN website.

Follow these steps to sign in:

1. Enter your username. This is the same email address you used to register.
2. Enter your password.

If you are unable to recall your password, select Forgot password to be emailed a link to reset it.

Follow these steps to update your profile:

If you haven’t already, Sign in to your MHPN Account.

1. Hover over your name on the top right corner.
2. Select Profile from the drop-down menu.
3. Select from the three tabs and update your details accordingly:

• Personal details
• Professional details
• Subscriptions

Once you have made your changes in the relevant fields, select Save (teal button on the top right).

Follow these steps to change your login details:

1. If you haven’t already, Sign in to your MHPN Account.
2. Hover over your name in the top right corner.
3. Select Profile from the drop-down menu.
4. Select Change email (purple button on the top right) to change your username.
5. Enter your new email address in the Email Address and Confirm Email Address fields, then select Save.
6. Once you have changed your email address, you will need to use your new email address to log in to your MHPN Account.

Before you start

Your MHPN password must:

• Have 7+ characters
• Have at least one letter
• Have at least one number

How to change your password

If you are unable to log in to your MHPN Account as you cannot recall your password, follow these steps to change your password.

1. From the Sign in page, select Forgot password.
2. Ensure your email address is correct and select Reset password.
3. You will receive an email with the subject: Request for changing your password. Click the link provided in this email.
4. Input your new password on the MHPN website, then select Reset. A green notification banner will display stating Password has been reset.

To reset your password within your MHPN account, please follow these steps:

1. Sign in to your MHPN Account.
2. Hover over your username in the top right corner and select Profile from the drop-down menu.
3. Select Reset password.
4. Enter your current password, followed by your new password and confirm password, then select Save.

Network members can choose to share their details and areas of specialty with other network members. To change your details and ensure you are part of the directory, visit the Profile section of your MHPN Account and select the Personal Details tab. Scroll down to the Network Directory section and check that you’ve opted in for inclusion in network directories. This is also the place to update what appears in your directory profile.

1. Log in as usual with your email address and password
2. Go to your dashboard and click ‘View and Update Profile’
3. Click ‘Manage Social Login’ on the top right hand side
4. Select Google, LinkedIn or Microsoft to connect to your account.

Note: Ensure you log in to your existing account before connecting your social logins. This will ensure you keep your network information, webinar history and statements of attendance saved to a single account. Once connected, next time you login to your MHPN account; you can either use your Social Login or your email and password.

Need more help? Watch the explainer video:

Yes! Under ‘My Profile’, go to ‘Manage Social Logins’.

You can link any or all of your Google, Microsoft and LinkedIn accounts.

Yes. If you have linked your existing account with a Social Login, you can still access your account using your email address and password.

Yes, you can. Follow these steps:

1. Login and click ‘View and Update Profile’ from your user dashboard.
2. Click ‘Manage Social Logins’ on the top right hand side of your dashboard.
3. Select the social account you want to unlink.

Please be aware the unlinking your social account will not delete your MHPN account.

No problem. You can continue to log in to your account as normal. There’s no change to how you currently use your MHPN account.

Social Login offers a quick and convenient way to access your MHPN account. It reduces the need to remember another set of credentials and simplifies the login process.

Yes, your data is secure. When you use Social Login, your social media credentials are used only for authentication. MHPN does not store your social media passwords.

To find and join MHPN networks, visit our find networks page.

Click the Show/Hide Search Filter button and enter the relevant search terms, such as special interests, keywords, suburb, and distance.

If you are interested in online networks, ensure the Include Online Networks in search box is ticked.

Once you have entered your search terms, select Refine Search to see the results.

When you find a network you would like to join, click the Open Network button to open the network page.

You can then join the network by selecting Join in the upper right corner.

Network members can register for an upcoming meeting on the MHPN website.

Network meeting invitation
Network members receive invitations to network meetings via email. When you receive a meeting invitation, register to attend by clicking the meeting link in the email. This link will take you to the meeting page where you can register your RSVP. Once on the meeting page, select Register or Login to register, then select Will attend. Once you have clicked Attending on the meeting page, you do not need to do anything further.

Network meeting page
Network members can register for a meeting directly from the applicable meeting page on the MHPN website. Open the relevant network page, refer to the Next Meeting Details section and select Go to Meeting. From the meeting page, select Register or Login to register, then select Will attend. Once you have clicked Attending on the meeting page, you do not need to do anything further.

If you do not have a MHPN account, you will need to create one to register for a meeting. For more instructions on how to create a MHPN account, click here.

Please note: You will receive an automatic confirmation email to the email account you use to log into MHPN Portal. If you do not receive this, please check your Junk/Spam folder. This is a confirmation notification for your records and does not require further action.

If you have registered to attend a meeting but are now unable to attend, it is important to update your RSVP through the meeting page.

To access the meeting page, log in to your MHPN Account and go to your dashboard.

Upcoming meetings will appear in the left hand side of the page, under the My Networks tab.

Click on the relevant meeting and then follow the prompts on the upper right hand corner to change your RSVP response.

Your MHPN Account automatically updates any changes in attendance numbers, so once you have updated your RSVP you will not need to do anything further.

All upcoming MHPN meetings

All upcoming MHPN meetings are displayed in the Calendar of Events available within your MHPN Account, which is accessible as follows:

1. Sign in to your MHPN Account. This will take you to your portal dashboard.
2. Under My networks on the left side, select Calendar of Events.
3. This will take you to the Calendar of Events page where you can explore by state and meeting format (face-to-face and/or online).

Past and upcoming meeting details for a specific network

To view past and upcoming meeting details for a specific network:

1. Visit the applicable network page. This is accessible via the My networks section on your portal dashboard.
2. From the network page, select the Meetings button for a summary with links to all past and upcoming meeting pages. The next meeting scheduled will also display on the network page under Next meeting details > Go to Meeting (if confirmed).

You can also find your network on the MHPN website.

If you have attended an MHPN network meeting in any capacity and have had a negative experience, please consider calling MHPN on 1800 209 031 to discuss the issue with an MHPN staff member.

Should this not resolve your complaint or if you would prefer to register your complaint in writing in the first instance, please complete this form.

Upon completing the form you will receive an email immediately acknowledging receipt and MHPN will work to resolve the issue within 20 working days, at which time we will respond to you in writing with steps taken to achieve a resolution.

Occasionally network coordinators or guest speakers may wish to share meeting resources with network members prior to or shortly following a network meeting. If this is the case, network members can access these meeting resources via your MHPN Account.

To view the meeting resources, follow these steps:

1. Click on the relevant network page.
2. Select Past meetings located on the upper right hand corner.
3. Select the relevant meeting by clicking on the calendar icon.
4. If the meeting has supporting resources, they can be found linked at the bottom of the meeting page under Resources.

Network directories are member resources designed to help current network members stay connected outside of MHPN meetings, facilitate referral pathways and support distributing relevant information.

To view a network’s directory, click on the network page (accessed via the My Networks section on your Dashboard).

From the network page, click on the Network Directory button in the upper right hand corner. This will generate the most up to date details of network members who are active network members (meaning they have attended a meeting for that network in the last two years) and opted-in to being included in the network’s directory.

If you do not see a member’s details but would like to get in contact with them, please email our team at networks@mhpn.org.au with the member’s FULL NAME and the context in which you met / would like to contact them / any other relevant information.

Please note: Due to privacy preferences, outside of the network directory MHPN are unable to share network members’ contact details with other members upon request. However, we may be able to forward your request to that member for their consideration. Please email our team if you would like our assistance in this.

Statements of Attendance will become available via your MHPN Account once the network meeting attendance records are received and processed by MHPN.

Access your Statements of Attendance as follows:

1. Sign in to your MHPN Account. This will take you to your portal dashboard.
2. Under My networks on the left side, select Show my attendances. This will bring up a pop-up window which lists the network meetings you have attended.
3. Select the arrow button beside the applicable network meeting to download your Statement of Attendance (PDF file).

You can also access your Statement of Attendance from the applicable meeting page on the MHPN website. You’ll also receive an email with a link to the meeting page when your Statement of Attendance becomes available.

Alternatively, you can access the meeting page as follows:

1. Sign in to your MHPN Account. This will take you to your portal dashboard.
2. Under My networks on the left side, select the network for which you are seeking your statement of attendance. This will take you to the network page.
3. Select Meetings where it is listed as a purple button on the top right. This will bring up a pop-up window that lists the network meetings.
4. Select the relevant meeting in accordance with the date and title listed. To do this, click on the + icon on the left. This will take you to the network meeting page.
5. Select Print Statement by clicking on the teal button on the top right to download your statement of attendance (PDF file).

To cancel your network membership, open the network from your Dashboard in your MHPN Account and click the Cancel Membership button at the top right of the screen. You will no longer receive invitations to this network’s meetings.

The link to join online meetings can be found in your MHPN Account, at the top of the meeting page under Join the meeting online. Members must be logged in and current network members for the online meeting link to display on the meeting page.

As an organisational policy, MHPN does not record online network meetings. Recording of any MHPN online network meetings by participants is also prohibited (including screenshots).

MHPN’s Network support is funded by the Australian Federal Government, and all networks are therefore required to meet the below criteria to access MHPN’s administrative, financial, and strategic support.

MHPN Networks must:

• Have a mental health focus.
• Include three or more members from different mental health disciplines.
• Meet a minimum of four times per financial year.

When applying to start a network, MHPN Project Officers will review existing Networks in the area and/or mental health field of focus to determine if a new Network can be established.

To check RSVPs:

1. Make sure you are logged in to your MHPN Account.
2. Navigate to your network page and then select Next Meeting Details.
3. On the meeting page, scroll down to RSVP & Attendees list to view your RSVPs. Only the Network Coordinator and MHPN staff can see these details.

Alternatively, call your Project Officer and they can tell you.

Please be aware that even though you can download this list, it isn’t an Attendance Sheet. Your Project Officer will send your Attendance Sheet before the meeting.

To view outstanding attendance records:

1. Sign in to your MHPN Account. This will take you to your portal dashboard.
2. On your dashboard page, scroll down to ‘Attendance data to be returned’. This section shows your network meetings with outstanding attendance records.

Please provide any outstanding attendance records to your MHPN Project Officer as soon as you can to allow Statements of Attendance to be issued to members as quickly as possible.

Coordinator MHPN Accounts provide access to information about their network that isn’t available to members. This includes:

• member details – including name and profession
• which members have registered to attend upcoming meetings
• any meetings for which attendance data is outstanding.

Meeting budget

The amount of funding allocated to each meeting varies depending on:

• whether the meeting is online or face-to-face,
• if face-to-face, how many members are attending, and the Network’s location.

If the funding allocated for a meeting is not fully spent, it can be rolled over and used to fund future meetings in the same financial year.

Expense reimbursement

Keep all associated receipts and complete and return the Network Coordinator Reimbursement Form to your Project Officer. Your Project Officer can also email you the Form if that’s easier.

MHPN aims to pay all reimbursements within two business days. The payment needs to be cleared by your bank – the time this takes may vary depending on your bank’s procedures.

MHPN uses Zoom to host online network meetings. Your Project Officer will set up the meeting in MHPN’s Zoom account and provide you with all the details and assistance you need to run the online meeting. Members will receive a link to the Zoom room in the Invitation and Confirmation emails. It will also be available on the Meeting page in the Portal.

Your Project Officer will provide a Technical Briefing to help familiarise you with Zoom. Unable to access Zoom? Your Project Officer will work with you to find another option.

Can the meeting be recorded?

While Zoom does allow for meetings to be recorded, due to Privacy considerations for all members and presenters, MHPN Network meetings are not to be recorded.

How do online network meetings differ from a webinar?

Unlike webinars, network meetings are only attended by members of that network, whereas MHPN webinars are an open invitation to a wider national audience. Network meetings also provide more opportunity for attendees to network and interact than a webinar.

Your network meeting can largely take the same format as face-to-face meetings. Many face-to-face style meeting formats can be adapted to suit an online format. For example, if the meeting features a guest speaker, the speaker can present and share their screen so the members will see the both the speaker and their slides.

Our webinars also differ from network meetings in how they are developed and delivered. Webinar panellists assist in developing the content over several weeks to ensure it meets the accreditation needs of MHPN’s partner organisations.

What do I need to host an online meeting?

This article explains the system requirements required for using Zoom (the platform MHPN uses). For the best result, use a headset with a microphone for the sound, plug this into your computer and utilise a webcam so the members can see you.

Your Project Officer will email you a ‘host key’, which gives permission to mute participants’ sound, share your screen (slide show) and other functions to help you facilitate the meeting. Your Project Officer can show you these functions and you can consider what will work best for you during your technical briefing.

How do the network members join the meeting?

Network members will receive a link to join the Zoom meeting in their Invitation and Confirmation emails. The link will also be available on the Portal’s Meeting page.

Network Directory

MHPN encourages Coordinators and members to use your Network’s Member Directory to contact each other between meetings.

The Directory includes the contact details, profession and areas of specialty of all members who have consented to share their details on the Directory. Please note, the Directory is only visible to those who have opted in via their account profile. To remain on the Directory, members must have attended a meeting in the last two years.

Email

If you want to contact all members, for example to send some resources after a meeting, ask your Project Officer to send an email on your behalf. Please note, members can only be contacted about an MHPN activity or to distribute resources relating to meeting content.

How can Network Members contact me?

If you have consented to share your details, they will appear in your Network’s Member Directory which is on the Portal. Please note, only other members who have consented to share their details will be able to see yours.

Alternatively, members can contact MHPN who will pass on any messages to you.

Here are some ideas to promote your network and meetings:

• Post details about the meeting on your LinkedIn feed.
• Ask network members to onforward future Meeting Invitations to their colleagues and contacts.
• Ask local services to onforward the Meeting Invitation to local practitioners.
• Ask your Primary Health Network to promote the Network and any upcoming meetings. MHPN can help draft copy to include in e-newsletters etc.

With the support of an MHPN Project Officer, Network Coordinators are responsible for:

• deciding network meeting topics, dates and locations
• facilitating network meetings
• securing guest speakers
• providing regular feedback to MHPN.

MHPN’s Network team is dedicated to supporting our volunteer Network Coordinators. Each Coordinator will work closely with their designated MHPN Project Officer to support the network and arrange meetings.

Network funding

MHPN provides networks with a modest amount of funding to pay for pre-approved costs associated with holding meetings. The amount of funding varies depending on whether the meeting is online or face-to-face, the location and the number of expected attendees.

Administrative and marketing support

The network’s designated Project Officer, in conjunction with our administration team, undertakes tasks such as:

• maintaining network member details on MHPN’s database, including managing the Member Directory
• sending network meeting invitations and reminders while monitoring RSVPs
• providing electronic Statements of Attendance to meeting attendees after the meeting
• promoting your network to attract new members.

Resources and Tools

MHPN has developed tools and resources that can help grow and develop networks. These can be found in the Coordinator Hub. We also have a dedicated meeting inspiration page to help Coordinators with ideas for their network.

Guidance

Project Officers, where needed, can also provide advice on meeting topics, guest speakers and member engagement. Additionally, MHPN send Coordinator Connect, a quarterly e-newsletter to keep you up-to-date with network news, trending meeting topics, tips about coordinating and other MHPN activities.

Coordinator Perks

MHPN offer Network Coordinators membership to an exclusive MHPN network with opportunities to meet fellow Coordinators all over Australia and access exclusive professional development and self-care events. Current Coordinators, ask your Project Officer for more information on joining!

Practitioners with a professional interest in mental health, with skills in leading and facilitating groups are encouraged to consider becoming Coordinators.

The responsibility of coordination doesn’t need to sit with one person. The Coordination role can also be covered in the following ways:

• Planning group / steering group / committee. A small group of network members worktogether to make decisions about network meetings, sharing the associated tasks.
• Dual-coordination. Two people work together, sharing the responsibilities.
• Rotating coordination. Network members take turns coordinating each network meeting.
• Organisation-based coordination. An organisation partners with MHPN to establish a network and arrange regular meetings.
• Individual coordinator. One person is responsible for coordinating all network meetings.

MHPN webinars generally feature a facilitated interdisciplinary panel discussion of a case study. Here are some ideas of how to use a webinar in a network meeting.

Option 1: Watch and discuss the full webinar as a group and develop reflective questions to lead a group discussion.

What you need to do:

• Confirm the venue has the necessary audio-visual equipment
• Visit MHPN’s Webinar Library and choose a webinar, checking it has a case study in ‘Downloads’ if you intend to hold a case discussion.
• Download the recording to your computer or a USB, or if you have a strong internet connection at your meeting’s venue you may choose to stream the recording directly from the website.
• Write your reflective questions on flip chart paper or print them to hand out during the meeting.

Option 2: Ask members to watch the webinar before the meeting and discuss during the meeting.

To do this:

• Provide a link to the webinar before the meeting and ask each group member to view either the entire or one discipline’s response to the case study, giving enough notice that members have ample opportunity to watch it prior to the meeting.
• Craft some reflective questions to discuss during the meeting.

MHPN acknowledges that while many things have returned to their pre-Covid state, the Covid-19 virus is still circulating within the community.

MHPN will work with Coordinators to help run face-to-face meetings sensibly and safely.

You may like to consider the below:

• It is important to be aware of and follow the Covid-19 policies of any venues where meetings are held. The venue will be able to provide their policy (if one is in place).
• Networks may choose to develop their own protocols to support meeting in a covid-safe manner. This may include things like not attending meetings in-person if you have tested positive for Covid-19 or are experiencing cold or flu symptoms.

If you need to cancel a meeting for your network, please contact your Project Officer immediately and they will notify all members who have RSVPed to attend the meeting, by phone, email or SMS text message (depending on how long before the meeting the cancellation occurs).

To cancel a meeting at short notice outside of MHPN’s business hours, Coordinators can send a cancellation email directly to members who have indicated they are going to attend. Do this by logging into your MHPN account, navigating to the meeting page and clicking “cancel meeting”. Follow the prompts to send the cancellation email. Please note this functionality is only available 72 hours before the meeting’s scheduled start time.

For further instruction on cancelling a meeting view the instructional video.

Statement of Attendance will be sent to members within four weeks of the meeting date, provided the meeting attendance data has been returned to MHPN.

MHPN’s Networks Program is a community-based program, insofar as Networks are sustained and led by the knowledge and contributions of Coordinators and network members. It is encouraged that Coordinators and members use their professional pathways and connections to identify potential content and guest presenters.

Your Project Officer can also approach speakers who have presented at other networks, as well as source potential speakers from the MHPN Guest Speaker Register.

For ideas on meeting topics or alternative meeting formats to presentations, visit the meeting inspiration page.

MHPN encourages Networks to resolve complaints wherever possible within the network, however if a complaint is unable to be resolved by you, the individual wanting to make a complaint can fill out this form, or you can contact your Project Officer who will initiate our formal complaints process.

Yes. MHPN will send Coordinators a Certificate of Appreciation after the conclusion of each financial year. These are usually sent in July or August.

1. Check the start time for your state. The webinar room will be open for you to log in 30 minutes before the live event starts.
2. If you have registered for the webinar, you will receive a log in email at 5pm on the day of the broadcast.
3. Open the email and click the ‘Access the webinar’ link. This link is unique to you, and shouldn’t be shared with anyone.

If you do not have the log-in email:

• Go to our Upcoming Webinars page on the day of the webinar.
• Navigate to the webinar and click on the log-in link under the ‘Logging In’ heading.
• You will need to enter the email address that you registered with. Enter your email, and you’ll be sent a OTP code to that email, in order to access the webinar.

MHPN webinars

To register for MHPN webinars:

• Go to our Upcoming Webinars page.
• Find the webinar you are interested in, and click ‘Register now’, either in the main description of the webinar or along the right-hand side of the page. This will take you to the webinar registration page.
• If you have not logged in to your MHPN account, you will see a ‘Log in to register’ button at the top right-hand side of the page.
• If you do not have a MHPN account, click the ‘Register’ button in the bottom right-hand corner of the log-in window.
• Note: Webinar registration closes at 4pm on the day of the live broadcast. Late registrations cannot be accepted.
• Once you have logged in, you will see a button that says, ‘Attend webinar’. Click this button to confirm your details and agree to the webinar ground rules. You will receive an email confirming your webinar registration shortly after submitting your details.

Partner webinars

Please note, Partner webinar registrations are processed externally. Follow the instructions below to register for an MHPN Partner webinar.

• Go to our Upcoming Webinars page.
• Find the webinar you are interested in, and click ‘Register now’, either in the main description of the webinar or along the right-hand side of the page. This will take you to an external registration page not on the MHPN website.
• Fill out your details in the required fields (including agreeing to the Terms and Conditions) and click ‘Register’.
• Once you have successfully registered, the page will say, “You are now registered and a confirmation email will be sent shortly.”

For both MHPN and partner webinars, a confirmation email will be sent to you within 24 hours of your registration. If you do not receive this confirmation email, please call us on 1800 209 031 or email webinars@mhpn.org.au

Log-In Instructions Email

• On the day of the webinar, a login instructions email will be sent to the email address you used to register for the webinar. This email will be sent you at 5pm (Melbourne time)  on the day of the webinar.  If you require assistance, online tech support will be available one hour before the webinar begins via the Upcoming Webinars page.
• The login instructions email will include:
  • A link to the webinar login page
  • The start time for the webinar. You can login to the webinar platform 30 minutes before the start time.
  • All the information you need for the webinar, including links to supporting resources.

Accessing the live webinar

• To access the live activity, click on the link in the login instructions email.
• Enter the email address that you registered with.
• If you have registered for the webinar but didn’t receive the Log-In email, go to the Upcoming Webinars page, the link to join will displayed on this page from 4.30 pm (Melbourne time) on the day of the webinar.

Before the webinar

Supporting resources for MHPN webinars are available via MHPN’s website.

• Go to the Upcoming Webinars page.
• Find the webinar you are interested in and click “Register now”. This will take you to the webinar page.
• Scroll down to the “Resources” section. For each webinar, MHPN provides biographies of our facilitator and panellists as well as a case study. Click on the resource you would like to view and it will download automatically.

After the webinar

• All MHPN webinars are recorded and uploaded to our Webinar Library with supporting resources within one week of the live broadcast.
• If you registered to attend the webinar, we will also send you an email to let you know when the recording and resources become available.

If you attend a live MHPN webinar, your Statement of Attendance will be available through your MHPN portal account within one week of the broadcast.

Please note, if you attend a partner webinar such as an Emerging Minds, you will be emailed your Statement of Attendance within one week of the broadcast.

If you have not received your Statement of Attendance within this time frame, please call 1800 209 031 or email webinars@mhpn.org.au

Please note: MHPN do not issue Statements of Attendance for viewing recorded webinars.

All MHPN webinars are recorded and uploaded to our webinar library within one week of the live activity. If you registered to attend the webinar, we will send you an email to let you know when the recording is available.

If you did not register, you can go to our Webinar Library and search for the webinar that you are interested in.

Once you have selected the webinar you would like to view, press the red play button in the centre of the screen to start viewing.

You can use the “Video Chapter List” section on the right-hand side of the page to skip to the listed section. For example, if you click on “Q&A” the recording will jump forward to the Question and Answer section of the webinar.

To ensure you have the best webinar experience, we suggest that you:

• Access the webinar via Google Chrome.
• Ensure that your internet connection is stable.
• Listen to the webinar using headphones.

Our webinars are cross-device compatible and can be viewed on desktop, mobile and tablet devices.

MHPN does not have the ability to email webinar videos to individual members directly. MHPN webinars are recorded and made available in our webinar library within one week of the live webinar. If you’ve registered for a webinar, you will receive an email notification once the recording is in the library.

The number of CPD hours you are eligible for depends on your profession’s accreditation organisation.

MHPN webinars are generally 75 minutes, so your CPD hours will be determined by how your accreditation body endorses a 75 minute activity. This calculation also applies for self-directed CPD.

These can be located on the specific webinar’s page within the webinar library. Select ‘Undertake Self-Directed CPD’ and this will take you to the relevant self-directed CPD document.

These forms are for your records only, and MHPN is unable to provide Statements of Attendance for viewing webinar recordings.

Currently, only our webinar recordings have closed captions and transcripts available for download.

We are exploring options to offer closed captions for live broadcasts and hope to provide this feature in the future.

Panellists have generously contributed to our CPD webinars. Please note that they are not employed by MHPN, and we are unable to contact them or provide referrals on your behalf.

This may be due to an internet connectivity or browser issue (e.g. Internet Explorer, Google Chrome, Safari, etc).

If you continue to experience difficulties, please attempt to use an alternative browser to access the MHPN portal. In some cases, you may need to clear your web browser’s cache and/or cookies.

Resetting your internet connection may be required.

If you are unable to log in to your MHPN Account because you can’t recall your password, follow these steps to change your password.

1. From the Sign in page, select Forgot password.
2. Ensure your email address is correct and select Reset password.
3. You will receive an email with the subject: Request for changing your password. Click the link provided in this email.
4. Input your new password on the MHPN website, then select Reset. A green notification banner will display stating Password has been reset.

Your Statement of Attendance will be available in your MHPN portal account once the network meeting attendance records are received and processed by MHPN.

You can access your Statement of Attendance as follows:

1. Sign in to the MHPN portal. This will take you to your portal dashboard.
2. Under My networks on the left side, select Show my attendances. This will bring up a pop-up window which lists the network meetings you have attended.
3. Select the arrow button beside the applicable network meeting to download your statement of attendance (PDF file).

Your Statement of Attendance is also available on the relevant meeting page on the MHPN website. You’ll receive an email with a link to the meeting page when your Statement of Attendance becomes available.

Alternatively, you can access the meeting page as follows:

1. Sign in to your MHPN Account. This will take you to your portal dashboard.
2. Under My networks on the left side, select the network for which you are seeking your statement of attendance. This will take you to the network page.
3. Select Meetings where it is listed as a purple button on the top right. This will bring up a pop-up window that lists the network meetings.
4. Select the relevant meeting in accordance with the date and title listed. To do this, click on the + icon on the left. This will take you to the network meeting page.
5. Select Print Statement by clicking on the teal button on the top right to download your statement of attendance (PDF file).

Statements of Attendance for MHPN webinars can be downloaded from your MHPN Account.

How to download your Statement of Attendance from your MHPN Account:

1. Sign in to your MHPN Account. This will take you to your Account dashboard.
2. On your dashboard page, click on the ‘Show my attendances’ button under ‘My Networks’.
3. Click the download icon on the left-hand side of the webinar you would like you to download your Statement of Attendance for.

Please note, Statements of Attendance for partner webinars such as Emerging Minds and Comcare will continue to be sent via email. If you require assistance accessing your Statement of Attendance, please email webinars@mhpn.org.au.

If you are unable to see your network memberships in your Dashboard, you may have two or more profiles on our database. Please call us at 1800 209 031 or email us at contactus@mhpn.org.au and we will resolve the issue.